FAQ

  1. How are medications managed? Medications are provided for most residents thru our primary pharmacy provider. Medications are delivered to our homes in blister packs and dispensed to the residents at the prescribed times using a weekly medication organizer. All medications are stored in a locked medication closet.
  2. Does my Mom or Dad have to get up or go to bed at certain times?- No, the flexibility of our setting allows for residents to sleep late, go to bed early or eat when they want to.
  3. What types of medical caregivers will see my parents? Angels Care residents are seen every few weeks by a licensed medical provider, typically a Nurse Practitioner, with expertise in geriatric medicine.  Angels Care also coordinates visits by a Podiatrist every 6-8 weeks which is paid for by the residents Medicare coverage.  Residents receiving Hospice Care are seen at least once a week and often times more depending on the level of oversite required at that time as ordered by the resident’s primary care or hospice physician.
  4. Will our fees change-Angels Care has only raised our fees 1 time in our 8 year history. This was due to the rapid increase in costs of labor, food and supplies related to the Covid pandemic. We do not charge annual increases as many facilities do.
  5. Can my parents receive immunizations at Angels Care-Yes, we coordinate with various pharmacy providers for on-site injections each year the cost of which is billed by the provider.
  6. What is a typical meal like?-Angels Care staff prepare each meal from a prescribed menu. Many meals are family recipes or resident favorites from our years of experience creating meals from scratch.  Resident preference can often be incorporated into our menu’s as well. 
  7. My mom gets urinary tract infections periodically, how do you manage this?-Our staff is trained to recognize the signs of possible UTI’s. We constantly encourage residents to stay hydrated with water, juices and other beverages which help prevent UTI’s. If a UTI is suspected, a urine sample will be ordered by the resident’s medical provider and sent to the lab for testing and treatment if positive.
  8. Do you offer any lab services?-Angels Care works with the residents primary care provider to obtain specimen samples in an expedited fashion on site in our homes.
  9. Can I take my parents out for periods of time?-Families often will take a parent out for a meal, doctors appointment or hair appointments. We do not recommend taking residents out for extended periods of time with more advanced memory loss as it can create additional confusion and behaviors for the resident.
  10. What’s included in our monthly fees?-Your monthly fee includes all meals, snacks and beverages along with your private or semi private room; 24/7 on site caregivers; laundry and cleaning services as well as medication management and assistance from our staff with 1 or more of the activities of daily living. We do not provide skilled nursing services.
  11. What if my parent needs to go the hospital? Angels Care will coordinate discharge to a hospital for emergency purposes using local Fire and EMS departments. Residents are able to return to Angels Care many times the same day depending on the reason they are sent out. Families are notified by Angels Care or the Hospice Provider if a resident is sent out to the E.R for any reason.
Q

Are the rooms already furnished?  

A

Angels Care is designed to allow our Residents to bring their own bedroom furnishings so they feel connected to their home. If a family needs a room furnished, we can do so for a one-time fee based on your individual needs. 

Q

Are your employees Licensed?

A

All Angels Care employees have passed a rigorous background checks and may have additional nursing skills and licensing. 

Q

Are your facilities Licensed?  

A

Angels Care Family Homes are licensed by the Ohio Department of Mental Health. 

Q

Does Angels Care charge for extra services?  

A

The beauty of living in an Angels Care home is all services are provided for a flat monthly fee. There are no add-on pricing fees added to your monthly bill.

Q

Does Angels Care require a one-time deposit or long term contract?  

A

Angels Care does not sell rooms and does not require a large one time deposit like some facilities. We ask for first and last months rent prior to move in.  

Q

How is the billing done? 

A

Residents are asked to pay for rent by the 28th of the month prior to the month's start. You can establish automated bill pay with your bank or simply mail or drop your payments off at the office at the Loveland or Newtown campus.   

Q

What are Visiting Hours?   

A

Family and Friends are invited to visit anytime.  If you wish to join us for Breakfast or stay later than visiting hours, we simply ask that you coordinate this with the Resident Care Manager in advance. Overnight stays are not permitted due to privacy laws.  

Q

What if my health status changes?  

A

Periodically, it is foreseeable that a resident may develop a health condition that will require additional nursing care. Angels Care is able to coordinate this care with contracted Home Health providers for up to 120 days. This care is billed directly to your Medicare provider by the agency. Should the condition of a resident change to such a status that skilled nursing or other services are needed that cannot be provided by Angels Care or an authorized provider in our setting, the contract will be cancelled to allow the resident to move to a different facility capable of providing this care without penalty.   

Q

What’s included in the monthly fee?  

A

The month fee includes 3 meals a day, unlimited drinks and snacks along with their private or semi private room, laundry services, cleaning services and assistance with all ADL's, medication monitoring and assistance, routine resident check ups by the Director along with a once per month hair cut as needed.  Residents are responsible for thier own personal care items such as personal grooming supplies, incontinence supplies, medications and any medical equipment such as a wheelchair, walker. alarms or hospital beds.  

Q

Who is eligible to stay in an Angels Care home?  

A

Residents’ who are evaluated and approved by our Director of Operations and in conjunction with an Initial Health Assessment provided to Angels Care by the discharging facility, hospital or primary care provider and must meet the minimum health conditions outlined on our web site.  

For additional questions, please contact us or call our Admissions Director at 513-659-3463